Terms of service

These terms are the agreement between VNUK Digital Ltd (“we”, “us”), a company registered in Scotland under number SC894420, and the salon that uses PrettyNow (“you”). By using PrettyNow you accept them.

1. If you came here to book an appointment

These terms are not for you. Your appointment is an arrangement between you and the salon: they set the prices, do the work, and decide their own cancellation rules. We provide the booking page on their behalf. How your data is handled is in our privacy policy.

2. What we provide

A booking page for your salon, and an admin area where you run your diary: appointments, the people who work with you, opening hours, breaks and closures, and the emails sent to your clients. We set your salon up and keep the service running. We may change or improve it, and we will not remove something you rely on without telling you first.

3. Your account

Keep your password to yourself and tell us straight away if you think someone else has it. Anyone you give access to is your responsibility, and what they do in the admin counts as done by you. Tell us when someone leaves so we can close their access.

4. Your clients’ data

The bookings in your diary are yours. For them you are the data controller and we are your processor: we hold and process that data to provide the service to you, on your instructions, as set out in our privacy policy. You must have a proper basis for giving us your clients’ details, and must tell your clients how their data is used. On request we will give you a copy of your data or delete it, unless the law requires us to keep it.

5. Fees

What you pay, and how often, is agreed with you in writing before your salon goes live. We do not publish prices. We will give you at least 30 days notice before a price changes. Invoices are due within 14 days.

6. Fair use

Use PrettyNow for your own salon and its bookings. Do not use it to send marketing you have no permission to send, to upload anything unlawful or anything you have no right to use, to try to break into other salons’ data, or to resell the service without our agreement.

7. Availability

We aim to keep PrettyNow running at all times, but we do not promise it will never be unavailable. It may be down for maintenance, or because of a provider or something else outside our control. We do not promise the service is free of faults, and we are not responsible for a booking that is missed because of one.

8. If something goes wrong

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Beyond that, we are not liable for lost profit, lost business or lost goodwill, and our total liability in any twelve-month period is limited to the fees you paid us in that period.

9. Ending the agreement

Either of us may end this agreement by giving 30 days written notice. We may suspend or end it sooner if you break these terms seriously, or do not pay after we have asked. When it ends, your booking page is taken down. Ask us within 30 days and we will send you your data; after that we delete it, except what we must keep.

10. The rest

We own PrettyNow and everything in it apart from your own content, which stays yours. If a court finds part of these terms unenforceable, the rest still stands. These terms are governed by Scots law, and the Scottish courts have exclusive jurisdiction.

11. Reaching us

Write to vnukdigital@gmail.com or to VNUK Digital Ltd, Glasgow, Scotland.